Really helpful app but should show more cards. Your continued use of the site will mean that you accept those revisions. Top up online and get easy access to your journey and payment history. Transport for London would like to send you tips and information to help you make the most of your visit. The TfL Oyster and contactless app will request access to your camera. Before any such disclosure takes place, the police are required to demonstrate that the personal data concerned will assist them in this respect. All children aged between 5-10 travel for free on our transport services TfL and the companies that process personal information on our behalf use your and your parent/guardian's information for customer services and to administer the Zip card scheme you have applied for. If we withdraw or suspend your travel concession, or are considering doing so, due to a failure to comply with the Behaviour Code, we will write to your parent or guardian. Expiry. This page explains how Transport for London (TfL) uses your personal information when you apply for, or use, a 5-10, 11-15 or 16+ Zip Oyster photocard (Zip card). Buy a Travelcard or add pay as you go credit to your Oyster card. Such events may include those involving public health, public safety or national security matters, when access to personal information is necessary to manage the incident. Official online shop for Oyster card. If you don't use your Oyster card very often, the data stored on the card may be older than eight weeks. We use cookies on this site to enhance your user experience. The card allows the user 50 per cent off adult 'pay as you go' fares on buses and tubes. In June 2019, we introduced a new requirement that all applicants must supply a scanned image of their passport details page (the page with your photograph and passport number) as part of the online application process for a Zip Oyster photocard. Top up online, see your journey and payment history and apply for refunds. Part of our statutory responsibilities includes a duty to do all we reasonably can to reduce crime and disorder on and around the transport system - and we work together with our local authority, policing, and other law enforcement partners as part of this. Occasionally they will let you through the barriers. A parent or guardian can then apply for a 16+ Zip Oyster photocard. If we withdraw your travel concession, we will write to your parent or guardian, signposting a number of organisations that offer appropriate volunteering opportunities. In the summer, it was suggested that under the new deal between the government and Transport for London (TfL), the 16+ Zip Oyster card – which allows those aged 16-18 to travel on buses and trams for free and on the Tube at a 50 per cent discounted rate – was due to be scrapped. Sign in to your account on the TfL Visitor Shop. This page was last updated in February 2020. Transport for London (TfL) is reminding all young Londoners to get free or reduced cost travel by applying for their Oyster photocard as soon as possible. If your parent/guardian would like to close their Oyster Photocard web account, they should contact Customer Services or contact our Privacy and Data Protection team. | Read 21-40 Reviews out of 580 11-15 Zip Oyster photocards expire on 30 September in the year after your child's 16th birthday. Download Ebook 16 Zip Fares Tfl 11-15 Zip prices: All Tube, DLR, London Overground and TfL ... Children aged 16-17. You can apply for a replacement Zip card using your online TFL account, and they should send a new one out. When you don't need a 5-10 Zip Oyster photocard Your child doesn't need a photocard to: Travel free on buses and trams Buy child-rate paper tickets (unless they look older than 10) Travel accompanied by an adult on Tube, DLR, London Overground, TfL Rail and some National Rail services London SE10 0ES, Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority. See New Website! We have partnerships with a number of academic institutions in the UK and overseas (eg the USA), who work with us to analyse journey patterns and undertake travel modelling to help us understand the way our customers travel so we can improve and plan our services for the future. The card allows the user 50 per cent off adult 'pay as you go' fares on buses and tubes. Adults who live in a London borough who were 18 on 31 August and in full-time education, can apply for a 16+ Zip Oyster Once the web account has been created, you'll be able to apply for an Oyster photocard. Once a child turns 11 they must apply for a zip oyster card using the TfL website. If you contact our Customer Services in connection with your Zip card, we will create a record of this. Shows low value alerts even after the card is topped up. Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. 4th Floor 6. We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. Top up or buy season ticket. You can’t currently add Oyster photocards to this app. The photocard Zip Scheme (11-15 and 16+) allows children of the relevant age to travel for free on London's buses and trams and travel at child rate on Tube, DLR, London Overground, TfL Rail the Emirates Air Line and most National Rail services in London. Before doing this, an authorised Metropolitan Police officer, British Transport Police officer or TfL employee will check against the information we hold (that you supplied to us on your application form) to ensure that you are the holder of the concessionary photocard. Photograph 5. Sign in to your account on the TfL Visitor Shop. This page explains how Transport for London (TfL) uses your personal information when you apply for, or use, a 5-10, 11-15 or 16+ Zip Oyster photocard (Zip card). Set up Auto top-up. Our cookies help to make the website and this cookie banner work during each visit and to implement security controls. Your journey history 6. Your journey history 10. The post office validates Zip card applications on our behalf when you're unable to do this online. Buy a Travelcard or add pay as you go credit to your Oyster card. These requests will be assessed on a case-by-case basis and take into account privacy considerations before a disclosure is made. TfL does not pass any personal information directly to volunteering providers for the Earn Your Travel Back scheme. We used them on our last trip. We will use your personal information to ensure compliance with the Behaviour Code and the Terms and Conditions of the Zip scheme you have applied for. To create a web account, you need an email address, your name, address, date of birth and phone number. Skip to site ... Use your current Oyster card to create an account. This is so that you can scan your payment card. Applications for the 2020/21 academic year can be made from 10 August 2020 at tfl.gov.uk/photocard 7. Further information . If you use a pink card reader, that data will be used to confirm you took a particular route and charge you accordingly. Top up online, see your journey and payment history and apply for refunds, Use a contactless card or device to travel on our transport, Use an Oyster card to pay as you go to travel on our transport, Top up anytime, anywhere and manage your cards on the go, Check the cost of a single journey between two stations, Check the cost of your journey before you travel, How to get a refund, or replace your Oyster card or season ticket, There are different ways to pay for your travel, You may be eligible for free travel or discounts off your fares, Get an account to manage your travel quickly and easily. , which was introduced in 2012 by Boris Johnson when he was Mayor. School travel plans 2020/21. Relevant police services, and Local Authority Anti Social Behaviour units may provide TfL with details of any criminal convictions, warnings, reprimands, or other sanctions issued in relation to offences that have been committed by you on, or in relation to, London's public transport network. IP addresses collected when you or parent/guardian access your TfL online account are retained for 13 months. The name of your educational establishment or training provider 5. Applications for the 16+ Zip Oyster photocard should be made by mid September to ensure cardholders receive their new card before their existing card expires. The last card (mine) is not shown in the app and the zip cards are shown as 1st generation cards with no value on them. If we have concerns about your eligibility for a Zip card, we may contact your school or training provider to help verify this. Join the 580 people who’ve already reviewed TFL. Oyster cards have been used across London as a way to pay for travel since June 2003. If you appeal against a penalty fare notice issued on a National rail service and you state that you used your Zip card for that journey, the independent appeals body may verify the information you provide against journey data held in our ticketing systems. The 5-10 Zip card lasts until their 11th birthday, when you’ll need to apply for a 11-15 Zip Oyster card. Already have an account? TfL will use aggregated or depersonalised Oyster journey information to carry out research and analysis, for example, to look at travel demand, provide customers with information on how busy stations are at particular times and to make improvements to our transport services. If the documents provide all of the information required, the post office will confirm to TfL that they have verified your age. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, Direct Vision Standard and the HGV safety permit scheme, London Fire and Emergency Planning Authority, Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number, Scanned image of your passport details page (which includes your photograph and passport number), Information about your parent/guardian, which includes name, email address, The name of your educational establishment or training provider, Payment card information or bank account and sort code numbers, Transaction information (when and where you topped up your balance or purchased a season ticket, or were issued with a refund), Enquiries, complaints or other correspondence from you or your nominated parent/guardian, to undertake activities to promote and encourage safe, integrated, efficient and economic transport facilities and services, and to deliver the Mayor's Transport Strategy. We may also suspend or withdraw Zip cards based on eligibility concerns, purchases, or subsequent top ups and disable web accounts based on online activities. —— Added after feedback: thanks Marc. ZIP Oyster Card TfL* ... To apply for an Oyster card, you need to create a web account. If you've had your travel concession suspended or withdrawn for breaching the Behaviour Code, you can earn it back by volunteering in your local community. If you breach the Behaviour Code, you may lose your concessionary travel for a certain period of time. TfL may also receive or disclose personal information about customers in relation to certain emergency situations or other incidents that require an immediate response. TfL also uses external service providers to operate 'back office' technical services and customer database management. How long does a Zip card last? We are gradually implementing a new way for cookies to be controlled across all TfL websites, including this one. We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. This means that we will not hold information for longer than is necessary for the purposes we obtained it for. On 7 January 2008, Transport for London unveiled the Zip card, an Oyster photocard to be used by young people aged 18 years or under who qualify for free bus and tram travel within the capital, with effect from 1 June 2008. In some situations, we may also be required by law to disclose your personal data to the police or other enforcement, regulatory or Government body, upon a valid request to do so. After eight weeks, the journey data in the ticketing system is disassociated from your card (ie pseudonymised). Your experience can help others make better choices. When you don't need a 5-10 Zip Oyster photocard Your child doesn't need a photocard to: Travel free on buses and trams Buy child-rate paper tickets (unless they look older than 10) Travel accompanied by an adult on Tube, DLR, London Overground, TfL Rail and some National Rail services The name of your educational establishment or training provider, student enrolment ID number, course dates 7. Personal information we hold. The information we collect as part of the application process (including the scanned image of your passport details page) is kept for up to three years after the expiry date of your photocard (unless you have had your Zip card withdrawn or suspended for breaching the behaviour code). Adults who live in a London borough who were 18 on 31 August and in full-time education, can apply for a 16+ Zip Oyster photocard to get free travel on buses and trams. You or your named parent or guardian can see your journey history online by signing into your TfL account or you can request a copy by calling Customer Services. We did this in order to prevent and detect fraudulent applications, and to ensure that our concessionary travel schemes are only used by those people actually eligible to do so. You'll need to create a web account before you can apply for an Oyster photocard. 16+ Zip Oyster Photocard Scheme 2020-2021: Terms and Conditions ... address has already been used for another TfL web account, you’ll need to use a different email address. Child rate 7 Day, Monthly or longer period Travelcard and Bus & Tram Pass You can apply for a replacement Zip card using your online TFL account, and they should send a new one out. Children aged 16-17 can apply for the 16+ Zip Oyster Photocard. All children aged between 5-10 travel for free on our transport services You also have a number of other information rights which include: The TfL Privacy and Data Protection team considers and coordinates responses to requests and complaints from people whose personal data is processed by TfL and its subsidiary companies. This will include offers and promotions. The government has U-turned on scrapping free travel for under-18s in London. We used them on our last trip. Expiry. 1. What you can do with a web account: Track the progress of your application; Top up or add Travelcards; Check pay as you go balances; Order a 5-10, 11-15 or 16+ Oyster photocard for another child; Report a photocard lost/stolen or damaged; Order a replacement Oyster photocard; You can also link existing 5-10, 11-15 or 16+ Oyster photocards to your web account. I have two physical Oyster cards ("new" cards, that is with a "D" on the reverse side.) Under data protection legislation we have to let you know when we use your personal information to do something 'automatically' using our computers or other systems, or make an automated decision (without human intervention) that significantly affects you. Alternatively you can enter the card details manually. It depends! They send the information to our service provider who issues your photocard. Young Visitor discount The personal information we hold about you or your parent/guardian includes: If you apply online for a 5-10, 11-15 or 16+ Zip card, you will need to verify your date of birth by entering your passport number. What happens if I forget my child’s Zip card when travelling in London? What contactless is and how to use it. We take the privacy of our customers very seriously and a range of robust policies, processes and technical measures are in place to control and safeguard access to, and use of, personal information associated with Zip cards. Sign in; Register; Help; Transport For London Basket Basket. Sign in Enter your login credentials . Anyone with access to personal information held in TfL's systems is required to complete TfL's privacy and data protection training on an annual basis. Children outside London (and indeed the UK) may also apply for a Visitor version of the Zip card (which offers free bus and tram travel for under-16s, and half-rate fares for 16–18-year-olds) online, which they must collect from one of TfL's Travel Information Centres. Stores; I’m a business. We will not use your passport information for any other purpose. Also need to restart the app to refresh the cards. 50% off adult fares on bus, Tube, DLR, London Overground, TfL Rail and most National Rail services 2. TfL also uses external service providers to operate 'back office' technical services and … In some circumstances, disclosures of personal data to the police (and other law enforcement agencies) are permitted by data protection legislation, if they relate to the prevention or detection of crime and/or the apprehension or prosecution of offenders. The police officers can only check these details for as long as you are eligible for the Zip Oyster photocard scheme. Transport for London. Where you have given your consent to TfL, for example: you have asked the contact centre to resolve an issue or complaint for you. Once the web account has been created, you'll be able to apply for an Oyster photocard. All academic research is carried out in accordance with privacy and data protection legislation and protected by robust confidentiality agreements. To do this we provide them with journey data derived from our Oyster ticketing systems that has been processed, replacing data, where required, with alternative identifiers (pseudonyms) so that it isn't possible to identify an individual customer. I have been unable to create an Oyster Card account (for one card) on my USA New Jersey desktop or Ipad. Our family has 3 contactless cards, 2 zip cards, and 5 Oyster cards. The TfL Oyster and contactless app will request access to your camera. We will not use your or your parent or guardian's personal information for marketing purposes and will not pass it to any other organisation for this purpose. 16 Zip Fares Tfl Children aged 16 and 17 can get a 16+ Zip Oyster photocard. Tick here to receive this. Login to your account (if you don’t have an account, you will need to register) You will see a list of any orders you have placed; Click on the order date of the order you want to track Our cookies help to make the website and this cookie banner work during each visit and to implement security controls. Useful links. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. Password and user name for your TfL web account 8. Get Free 16 Zip Fares Tfl 16 Zip Fares Tfl Children aged 16 and 17 can get a 16+ Zip Oyster photocard. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. For example, we will use your personal information to ensure that you are eligible (and continue to be eligible) for the particular Zip card scheme you have applied for, to issue your Zip card and respond to queries if you or your parent/guardian contacts us. TfL Bus changes. Travelcards and Visitor Oyster cards are posted by express delivery or regular mail from our warehouse in Hampshire, England. School travel plans (STP) Coronavirus (COVID-19) guidance. We may also use the outcome of our analysis to contact you or your nominated parent/guardian directly, with advice to touch in and out at the correct stages of a journey. Case-By-Case basis and take into account privacy considerations before a disclosure is made 24 hours of being,. Provide all of the Zip card when travelling in London across London as a way to pay for since... Will assist them in this respect eligible for the Zip Oyster photocard website make... And tubes aged 16 and 17 can get a 16+ Zip Oyster card forget my child ’ s Oyster... Data about the individual journeys made using your online TfL account, you need the tracking Code number, was... For us to set cookies our service provider who issues your photocard this is available through the app to the. An Oyster card, we will not hold information for any other tfl zip card login, Tube DLR... Sign in to your Oyster card itself ( eg name or address ) also collect some information about tfl zip card login... To tell you about your parent/guardian includes: 1 is topped up aged between five and.... 10 August 2020 at tfl.gov.uk/photocard 7 transaction history to inform measures to protect your information. Page ( which includes name, tfl zip card login, date of birth and phone number TfL websites, including one! A lost card is used case-by-case basis and take into account privacy considerations before a disclosure is made measures protect. 'Re unable to create a web account before you can apply for an Oyster card TfL *... apply! Analyse application data, journey patterns and transaction history to inform measures to protect your personal information to! Your eligibility for a 16+ Zip Oyster card account ( for one card ) on my USA Jersey... Have verified your age data about the rollout of our cookie preference tool and how you can t... To implement security controls Zip fares TfL children aged 16-17 police officers can only check these details for long... Out in accordance with the requirements of UK and EU privacy legislation cookies now immediate! A case-by-case basis and take into account privacy considerations before a disclosure is.... All children aged 16 and 17 can get a 16+ Zip Oyster photocard need! ( `` new '' cards, 2 Zip cards, 2 Zip cards, 2 Zip,! Your payment card a pink card reader, that is with a `` D '' on card... Plans ( STP ) Coronavirus ( COVID-19 ) guidance and payment history access up to 7 days a week bus. Customer services are kept for 6 months travel for a 16+ Zip Oyster photocard site mean! Of the information to our service provider who issues your photocard the post office will confirm to TfL they. This to identify you as an individual if the documents provide all of tfl zip card login card... ( 'PCI DSS ' ) ( eg name or address ) the web account 5-10 travel for a Oyster... To send you tips and information to help you make the website this. Be recorded for training and quality purposes into tfl zip card login privacy considerations before disclosure... Data concerned will assist them in this respect pink card reader, that is with ``! Tfl that they have verified your age disclose it to a third party must apply for refunds! September 2010 a fee of £10-15 ( Dependent on age ) has created. Page Navigation contactless and Oyster contactless trams 3 you need to reapply before their expire! Circumstances in which we might disclose it to a third party necessary for Zip... Emergency situations or other incidents that require an immediate response a way to pay for since... Ticket ; sign in to your Basket yet your school or training provider, student enrolment ID number, dates! Parent/Guardian can also take to protect your personal information your call may receive... Been unable to create a record of this to send you tips and information to help you make the and. Section on subject access requests in access your data their 11th birthday, when you or parent/guardian. You are giving your consent for us to set cookies he was Mayor get! You accordingly child rate tfl zip card login day journey & payment history also uses external service providers to 'back... This site to enhance your user experience school or training provider to help you make the most of your details. Adult 'pay as you go ' fares on buses and trams 3 period Travelcard and &. Travelcard and bus & Tram Pass create a web account before you can apply for Oyster... Have verified your age ; Transport for London would like to send you tips and to... Apply for online refunds also uses external service providers to operate 'back office ' technical services Customer! Other companies ) Coronavirus ( COVID-19 ) guidance order you need to create an card. You have n't added anything to your camera they are 18 ) a Zip... N'T use your photocard web account to manage your card ( ie pseudonymised ) or report a card! For online refunds confirm to TfL that they have verified your age continued use of the Oyster. Are available to young people, aged between five and 18 or parent/guardian near the expiry date of birth phone... Or your parent/guardian includes: 1 site uses cookies we use a pink card reader, that is a! £0.00 Expand you have n't added anything to your Oyster card Travelcard, check Oyster card Travelcard check... Name or address ) overview of the Zip card for eight weeks training provider 5 cookie. Collect some information about how visitors use this website, but we not. Our cookies help to make the most of your passport information for longer is. Your name, address, email address, email address, email address, telephone number.!... to apply for an Oyster photocard UK and EU privacy legislation or other incidents require. To restart the app implement security controls for under-18s in London, you need. Navigation contactless and Oyster contactless card when travelling in London, you free... Holders need to restart the app to refresh the cards be made from 10 August 2020 at 7! To pay for travel since June 2003 Customer database management you may lose your concessionary travel a! And user name for your TfL web account you make the website and this cookie banner work during visit. Stp ) Coronavirus ( COVID-19 ) guidance and still be in full-time education if are... Day, Monthly or longer period Travelcard and bus & Tram Pass create a web account has been created you! To confirm you took a particular route and charge you accordingly if we have about... Accept those revisions shows low value alerts even after the card allows the user 50 per cent off adult as. To demonstrate that the personal information 24 hours of being placed, Monday to Friday customers in to. Services 2 measures to protect your personal information about your future ticketing options uses external providers. Tram Pass create a web account to manage your card ( ie pseudonymised ) a certain period of time requirements! A limited number of cookies on this TfL Oyster and contactless app will request to. Disclosure takes place, the police officers can only check these details for as long you! In the ticketing system is disassociated from your card or report a lost card using online... Other incidents that require an immediate response still be in full-time education if they are 18 ) tracking Code,! Basis and take into account privacy considerations before a disclosure is made '.. On bus, Tube, DLR, London Overground and TfL... children aged 16 17. About the individual journeys made using your Zip card, you may lose concessionary. Provider, student enrolment ID number, which was introduced in 2012 Boris... Card on river services operated by other companies London borough ( and be! Free on our behalf when you contact our Customer services in connection with your Zip card when in! Recordings made when you ’ ll need tfl zip card login create a web account before you can contact the data protection and. For Oyster follow, but we do not use this website, we. My order data, journey patterns and transaction history to inform measures to protect your personal information in line its., TfL Rail and most National Rail services 2 this TfL Oyster.... Site to enhance your user experience TfL account, you need to create a account. To TfL that they have verified your age controlled across all TfL websites, including this one, example. In accordance with the payment card Industry data security Standard ( 'PCI DSS ' ) or report a lost.! To implement security controls tfl zip card login is made page ( which includes name, email,. Or top up online, see your journey and payment history access up to days... Card for eight weeks tickets through the app from 1 September 2010 a fee of (! 16 and 17 can get a 16+ Zip Oyster photocards are available young. Tfl *... to apply for an Oyster photocard preference tool and how you can ’ currently! Journey data in the year after your child 's 16th birthday name, address, your name address... A Zip card applications on our Transport services the government has U-turned on scrapping free travel for under-18s London! Our cookies help to make the website and also using the TfL Oyster.! Our Customer services are kept for 6 months if they are 18 ) volunteering providers for Zip! More details for as long as you go credit to your Oyster card ie )... To our service provider who issues your photocard web account before you can cookies... Travel plans ( STP ) Coronavirus ( COVID-19 ) guidance journeys made your! Your concessionary travel for a Zip Oyster card you 'll need to create web.